Shipping policy

Shipping Policy

At TheePunt, we do our utmost to deliver your order quickly and safely. Below you will find all the important information about our shipping processes.

1. Shipping and Delivery Times

1.1 Shipping Costs: The shipping costs are clearly indicated during the checkout process, before you complete payment. Costs vary depending on the delivery address and the chosen shipping method.
1.2 Delivery Time: We aim to pack and hand over your order to the courier within 3 business days after receiving payment. The estimated delivery time is shown during checkout.
1.3 Delivery Services: We work with reliable carriers such as [e.g., PostNL, DHL, DPD]. The choice of carrier is based on the selected shipping method.

2. Delivery Address

2.1 Please ensure that you enter a correct and complete delivery address when placing your order. TheePunt is not responsible for delays or issues caused by incorrect addresses.
2.2 Deliveries are made to the address you provide. If you wish to change the delivery address, please contact us as soon as possible via info@theepunt.nl.

3. Track & Trace

3.1 After your order has been shipped, you will receive a Track & Trace code so you can track your package.
3.2 Your parcel may need to be processed by the carrier before tracking updates are available. If so, the information might be delayed, but you will always stay informed of the latest status.

4. Delivery During Busy Periods

4.1 During busy times (such as holidays), delivery times may be longer than usual. We do our best to deliver your order as quickly as possible, but please allow extra processing time.
4.2 We recommend ordering in advance if you need your products by a specific date.

5. Not Home During Delivery

5.1 If you are not home at the time of delivery, the courier will try to deliver your package again later.
5.2 In some cases, your package may be delivered to a pickup point, where you can collect it within a certain timeframe. You will receive a message from the carrier if this happens.

6. Damage or Loss During Shipping

6.1 TheePunt is responsible for your order until it is delivered to the specified address. If your package is damaged or lost during transit, please contact our customer service within 48 hours of receipt via info@theepunt.nl.
6.2 If your package arrives damaged, we kindly ask you to send us photos of the damage so we can resolve the issue promptly.

7. International Shipping Costs

7.1 TheePunt also ships to countries outside the Netherlands. International shipping costs are calculated during the checkout process.
7.2 Please note that you may be required to pay additional customs duties or import taxes when shipping to countries outside the EU. These costs are your responsibility and are not covered by TheePunt.

8. Shipping Issues

8.1 If you notice that your order has not arrived within the expected timeframe or if there are other issues with delivery, please contact us as soon as possible. We are happy to assist in resolving the issue.
8.2 TheePunt is not responsible for delays caused by the courier service, incorrect addresses, or other external factors beyond our control.

9. Contact

Do you have questions about our shipping policy or need help tracking your package? Feel free to contact our customer service:

• Email: info@theepunt.nl

• Phone: +31(6)30307245

• Mail: Assumburgh 54, 2191MC Hillegom, The Netherlands